Whether you’re a seasoned professional or you’re just starting your career, we all want our owners, managers, and team members to trust in our abilities and trust the quality of work that we provide to salon or spa guests. Watch the video below to see how you can handle a manager who doesn't trust your abilities.
I have a theory about the natural learning curve we go through when we join a salon or spa. We have to learn new techniques and get acclimated to how the salon or spa does things. Learning curves are funny; some individuals can adapt quickly, while it may take a little more time for others. For this very reason, so many salons and spas today have mandatory assistant or training programs that can last anywhere from 6 months all the way up to 2 years.
If you find yourself in the situation where you feel your team is questioning your abilities, I suggest that you ask your owner or manager for an evaluation. Ask for feedback on your performance and ask what specific areas you should continue to develop. Example: maybe it has to do more with your soft skills than your technical abilities.
Once you have their feedback, I suggest that you work with the owner or manager and create a plan of action to help you move past those specific areas. Perhaps you could attend educational classes or work with a senior service provider and observe how they interact with guests and execute technical services.
Even if you aren't having issues, I highly recommend that you sit down on a quarterly basis with your owner or manager for continuing evaluation. After all, the only way to grow as a service provider is to seek feedback and empower yourself with continuing education.
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Patti Wanamaker brings 21 years of experience to the Milady team where she currently serves as an Implementation and Training Specialist. Her intimate understanding of the salon, school, and beauty industry comes from 18 years of hands-on experience as a multi-faceted training specialist, including 8 years of salon and spa ownership of 3 salons with annual sales of $5 million. Her experience in all 3 areas of our industry allows her to think outside the box and develop innovative training that inspires and empowers beauty industry professionals.
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