As a beauty professional, at some point, you will receive a gift from your clients. Perhaps you will receive a little extra during the holiday season or on your birthday. These thoughtful gifts can range from a larger tip to a considerate little gift; such as a box of your favorite chocolates, flowers, or a gift card. If you have a close personal relationship with your client, you might even receive a more personalized gift.
There’s no doubt everyone loves gifts, don’t they? Receiving a gift from time to time from your clients can make you feel appreciated for all of your hard work and dedication. However, it might make you a feel a little uncomfortable too, because you may not be sure if you need to reciprocate and give your client a gift in return.
Gift Receiving Etiquette
As you continue to grow in the industry and build long-term client relationships, it’s essential to develop good gift receiving etiquette:
The first thing you want to do is clarify what your salon/spas policy is around gift receiving. If your salon/spa has a no gift policy, then you will need to communicate this with your clients.
On the other hand, if your salon allows clients to gift their service provider, then it’s essential to foster your gift receiving etiquette from the beginning.
A good rule of thumb is a simple “Thank You” card. It is an appropriate gesture for showing your clients you appreciate their kindness and thoughtful gift.
Taking the time to personally hand write a thank you card and snail mail the card to your client can demonstrate your appreciation, as well as convey good gift receiving etiquette.
I suggest you purchase a box of simple "thank you" cards and keep them at your station/treatment room. Upon receiving a gift, take the time at the end of your day to handwrite a personal thank you note to your client. I also suggest you communicate with your salon owner/manager about the gift you received and that you would like to mail a thank you note.
I would like to point out: it’s essential to take into consideration your salon/spas client records policy. If your salon/spa has a policy that all customer records are the property of the salon, you’ll want to ask your owner/manager if they can address the envelope and you’ll be happy to pay the postage.
Putting into practice good gift receiving etiquette is essential when building long-term professional relationships with our clients.
Photo: Studio Kiwi
In this post, we talked about how to graciously receive gifts from your clients and ways to convey your appreciation by cultivating your gift receiving etiquette. We also talked about the importance of communicating with your salon/spa management team to ensure you are compliant with your salon/spa gift receiving policies. Here are two online classes that can help build these important communication skills:
Active Listening Online Class
Whether you're working with a client or need to communicate with your fellow salon teammates, truly listening is a skill most think they have, but don't truly possess. This online class will help you determine if you really are an active listener (and shape you into one if you aren't.)
Persuasive Speech and Communication Online Class
From saying thanks to convincing a client to try a new product, persuasive speech is a must-have skill for all beauty pros. This easy-to-follow online class shows you exactly how to master it.
Patti Wanamaker brings 21 years of experience to the Milady team where she currently serves as an Implementation and Training Specialist. Her intimate understanding of the salon, school, and beauty industry comes from 18 years of hands-on experience as a multi-faceted training specialist, including 8 years of salon and spa ownership of 3 salons with annual sales of $5 million. Her experience in all 3 areas of our industry allows her to think outside the box and develop innovative training that inspires and empowers beauty industry professionals.
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