Like it or not, your clients are judging you on more than just your glowing personality. How clean and organized your station is will play a role in your client's overall experience.
Sanitation in the salon/spas is of the utmost importance and having a clean workspace may seem obvious. The reality is that we often wear those “invisible blinders," you know the ones, where you don’t even see your workspace. Let’s face it we get busy, run behind or get distracted and we let our workspace get messy. In addition to cleanliness, we should consider the overall message our stations/treatment rooms send to our clients, the “unspoken” message.
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Personal touches can be a nice addition, however, too much clutter or too many personal items such as pictures, stuffed animals, trinkets and knick-knacks can be too much for clients to take in, sending a message of unprofessionalism. To avoid sending the wrong message to your valued clients take a quick self-assessment of what your workspace is saying about you. [Hint: The answer should be yes to all of these questions].
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Patti Wanamaker brings 21 years of experience to the Milady team where she currently serves as an Implementation and Training Specialist. Her intimate understanding of the salon, school, and beauty industry comes from 18 years of hands-on experience as a multi-faceted training specialist, including 8 years of salon and spa ownership of 3 salons with annual sales of $5 million. Her experience in all 3 areas of our industry allows her to think outside the box and develop innovative training that inspires and empowers beauty industry professionals.
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