We’ve all experienced it before: that moment when the client comes through the doors with a box color disaster, a bang trim gone wrong, or glued-on acrylic nails as a result of some home beauty experiment. Even though we are cringing inside, we must exercise our professionalism and use these types of opportunities to educate our clients.
Many times clients just need a quick fix, and they do not understand that they can permanently damage their hair, nails, or skin and hurt themselves in other ways by performing home beauty care that is meant to be conducted by a trained beauty professional.
So how do you use your professionalism and expertise to correct unprofessional at-home beauty jobs, while also educating them on the dangers? Below are five ways to help you handle home beauty disaster situations.
No matter what the home beauty disaster, always be positive and professional. Use every experience to educate your clients to help keep them safe, healthy and beautiful.
Photo: Shutterstock | Zapylaiev Kostiantyn
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Tiffani Douglas is an author, speaker, beauty-marketing consultant and licensed nail technician with over 20 years experience in the beauty industry.
A graduate of the University of Kentucky, Tiffani worked her way through college as a manicurist to obtain a Bachelor of Arts degree in Journalism, with a concentration in strategic marketing. After college, she went on to work in corporate America as a marketing and media maven, but ever passionate about the beauty industry, she founded her own mobile spa.
During that time she also began consulting other beauty professionals in the areas of marketing and branding, which sparked an idea to write two e-books, Social Media Marketing: A Guide for Beauty Professionals and Are You a True Beauty Professional– 7 Practical Steps to Being More Professional, Upgrading Your Business and Increasing Your Revenue. She recently released her first published book, Straight Outta Beauty School - 10 Things You Need to Know and Do After You Graduate.
Tiffani resides in Dallas, Texas where she continues to inspire beauty pros young and old by offering them the tools they need to grow personally and professionally.
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