When your clients think about going to the nail salon they want to be pampered. They want the special touch that only you can give, and although you may think extra special equals expensive, it doesn’t have to be when you get creative and really think about what a great service experience entails.
When clients enjoy their nail service, it is because they are enjoying the experience you are providing. As the queen (or king) of your throne, it is up to you to provide the best experience possible. Small, special touches can make a huge difference in your client’s service experience, and you don’t need to break the bank to offer them a memorable, personal encounter every time they walk through the door. Here are some ways to improve your service experience for a low (or no!) cost:
Remember, always to be thinking about how to give your clients the best service experience, every time they sit in your chair. Many times, it’s not about the services you offer, but the way you make them feel while they are receiving that service.
Photo: Olena Yakobchuk
In this post, we talked about the importance of your client's experience every time they're in your salon. Here are two online classes that can help you improve your service skills:
Make More Money with Service Online ClassImprove your service experiences and increase your earning potential with this easy-to-follow online class.
Customer Service For Beauty Professionals Online ClassFrom your professional image to communicating with coworkers, all areas of customer service are covered in this comprehensive course.
Tiffani Douglas is an author, speaker, beauty-marketing consultant and licensed nail technician with over 20 years experience in the beauty industry.
A graduate of the University of Kentucky, Tiffani worked her way through college as a manicurist to obtain a Bachelor of Arts degree in Journalism, with a concentration in strategic marketing. After college, she went on to work in corporate America as a marketing and media maven, but ever passionate about the beauty industry, she founded her own mobile spa.
During that time she also began consulting other beauty professionals in the areas of marketing and branding, which sparked an idea to write two e-books, Social Media Marketing: A Guide for Beauty Professionals and Are You a True Beauty Professional– 7 Practical Steps to Being More Professional, Upgrading Your Business and Increasing Your Revenue. She recently released her first published book, Straight Outta Beauty School - 10 Things You Need to Know and Do After You Graduate.
Tiffani resides in Dallas, Texas where she continues to inspire beauty pros young and old by offering them the tools they need to grow personally and professionally.
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