Business

Last summer my salon made a shift to include online booking into our business strategy. I can say without a doubt that it has been one of the best decisions we’ve ever made. The way people do business these days is changing. With so many peop...

Shearious Question: I want to raise my prices, but the other stylists in my salon won’t raise theirs. Do I leave? Do I raise mine and hope my unique service (like add-ons) are enough to keep my clients? Questions about price increases are quit...

At times, it can feel like there are team members that get a little more attention or greater opportunities in the salon or spa than you do. It's easy to say that favoritism is at play or that your manager or boss is doing this purposely to hurt ...

For many service providers having the “money” conversation with guests can be awkward. However, there is no reason to feel awkward when discussing the price for your services. As a service provider, I love to hear my customer...

It’s hard to believe that tax season is almost over. As a new professional, this might be your first time filing. For many, tax season can be a stressful time, but it can be easy if you're prepared (see our blog post here about making...

Ask anyone who has been in the industry for 5, 10, or 15+ years: you already have everything you need to succeed as a beauty professional. You probably don't believe me and are thinking, "Yeah, but I don't have…" It's normal to have doubts, but you need to realize that everyone, at some point, felt the same way as you do now. There are countless job seekers that feel like they're missing...

Picture it: your client returns after three weeks for a color retouch. Her life has become complicated and stressful since you last saw her, leaving her sad and unresponsive; however, you do what you can to offer support and ace her touch-up. Sounds like something that could actually happen to you, right? That's the exact kind of scenario our latest video series covers (in episode 19 , if you want to know.) The...

Whether you work in a salon or a spa, great consultations are the biggest key to success; after all, the consultation is what creates our client action plan. Consultations are a window into our clients' thoughts. Our guests can see what they want but aren't fluent in the language they need to give life to it. And we, although fluent in the language, cannot see the final product. We have to collect information...

At some point in everyone’s career, we are faced with having the money conversation with your manager or salon/spa owners. Typically, these conversations can be uncomfortable. However, the good news is they don’t have to be! Whether you...

Celebrity stylist, photographer, award winner: the list goes on and on for NAHA 2017 Stylist Of the Year, Damien Carney. We recently caught up with Damien to learn more about his pro tips for recently licensed salon and spa professionals. Here's what he had to say. On Tension Keep your tension even and consistent throughout the haircut for greatest control. Work neatly like a surgeon. Messy sectioning and uneven...

Being privy to sensitive knowledge in the workplace can be stressful. If you witness a team member doing something unethical, such as stealing money or goods from the company, speaking to your employer can be a delicate matter. Before you approach yo...

Whether you’re a seasoned professional or you’re just starting your career, we all want our owners, managers, and team members to trust in our abilities and trust the quality of work that we provide to salon or spa guests. Watch the video...