SITUATION: To put this plainly, I am a very sensitive person. Often times I get emotional when it comes to work situation. The thing is I really can't be this way in front of clients. How do I handle rejection from them when it comes to products or services without getting too upset?
SITUATION REVIEW: Unfortunately, working as a service provider and making recommendations to clients we expose ourselves to rejection. Whether you have suggested an additional service, made a take home product recommendation or perhaps you asked if your client would like to pre-book for a future appointment. We have all been there; we’ve all heard the dread word “NO.” The question is how do we deal with no? Or maybe even more important how do you turn a no into a yes?
SOLUTION: First and foremost, don’t take it personal. I know that’s easier said than done. When a client rejects or says “no” to one of your professional recommendations, it’s not personal. The world no can mean a lot of different things; it’s not in the budget today, I want to use up the products I have at home, or perhaps your client is pre-occupied, and they just aren’t in a place to make a decision today. You see, none of these reasons have any reflect on you personally.
Remember, no doesn’t always mean no! When a customer says no, it can mean they simply need more information or education as to how your professional recommendations will help meet their personal needs and wants. I suggest the next time your client says no, don’t view it as a negative. View it as an opportunity, take the time and provide your client with a little more information about the service and/or product(s) that you have recommended. Educate them on how it will personally benefit them and will fill their personal needs and wants. You might just be surprised and turn a no into a yes!
GROWTH OPPORTUNITY: Your job as a service provider is to make professional recommendations that will fill the needs and wants of your clients. It’s your client’s job to choose if they want to expect your recommendations. Don’t let fear of rejection hold you back from being a professional.
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