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  • Patti Wanamaker
    Patti Wanamaker
    • over 4 years ago
    • Business
    • Customer Service

    Shearious Question: Are “Express” Services Worth My Time?

    Shearious Question: Are “Quick” or “Express” Services Worth My Time? Some of my salon friends have suggested I create a quick or express menu with shortened versions of my most popular services (I.e. a blowout.) I’m concerned...
  • Cifredo
    Cifredo
    • over 5 years ago
    • Business
    • Customer Service

    5 Service Time Management Strategies

    Coaching on platforms and in salons across America, one of the things I hear barbers stress about most is time management, but more specifically, service time management. The worry comes with good reason too: how can one manage to host the same service...
  • Patti Wanamaker
    Patti Wanamaker
    • over 5 years ago
    • Business
    • Customer Service

    Shearious Questions: Should I Answer My Phone On My Days Off?

    Shearious Question: Should I answer my phone on my days off? I’m a booth renter and list my cell phone number on my business cards for clients to make appointments. Lately, I’ve been getting a ton of phone calls on my day off. Do I answer...
  • Michelle Max
    Michelle Max
    • over 5 years ago
    • Business
    • Customer Service

    5 Ways To Refresh Your Client Consultations

    Whether you work in a salon or a spa, great consultations are the biggest key to success; after all, the consultation is what creates our client action plan. Consultations are a window into our clients' thoughts. Our guests can see what they want...
  • Patti Wanamaker
    Patti Wanamaker
    • over 5 years ago
    • Business
    • Customer Service

    Shearious Questions: Extreme Client Makeovers

    Have you ever had a client who seemingly out of the blue (or after a big life event: divorce, engagement, pregnancy, new job) wanted an extreme makeover that seemed out of character for them? Here's how to tackle these delicate situations. ...
  • Michelle Max
    Michelle Max
    • over 5 years ago
    • Business
    • Customer Service

    5 Ways To Get Your Clients To Come Back

    It's often said that it costs more money to gain a new client then it does to retain a current one. Let’s face: most of us dread the work that it takes to gain a client. Tell a newbie hairdresser or esthy to go meet 5 new people and give them...
  • Patti Wanamaker
    Patti Wanamaker
    • over 6 years ago
    • Business
    • Customer Service

    Shearious Question: Building (And Keeping) A Customer Base

    SITUATION: I've been in the salon industry for about 3 years now. I've worked in a few salons and learned a lot. Started off assisting, handing foils, end wraps, shampooing, blow drying etc. Now 2 years after my one year of assisting, I'm...
  • Patti Wanamaker
    Patti Wanamaker
    • over 6 years ago
    • Business
    • Customer Service

    Shearious Questions: How To Handle Last-Minute Appointments

    SITUATION: I have a client that only makes last minute “stress” appointments. She’ll call a few minutes before she wants to come and asks me to squeeze her in for an appointment. SITUATION REVIEW : Customers wanting to book a last...
  • MiladyPro
    MiladyPro
    • over 7 years ago
    • Business
    • Customer Service

    Shearious Questions: How To Take a Sick Day

    SITUATION: What’s the best way to handle clients after you have called in sick and have to cancel their appointments? SITUATION REVIEW: No one likes to get sick, but your clients really don't like it. Often clients have their appointments...
  • Patti Wanamaker
    Patti Wanamaker
    • over 7 years ago
    • Business
    • Customer Service

    Shearious Questions: Do I Need To Send "Thank You" Notes?

    SITUATION: I’m fairly new in my career as a stylist, I have been told it’s a good idea to send Thank You notes to my new customers. Is this something I should consider? SITUATION REVIEW: Whether you are new to the industry or a seasoned...
  • Jonathan  Cifredo
    Jonathan Cifredo
    • over 7 years ago
    • Business
    • Customer Service

    The Really Good Reason That Your Clients Aren't Rebooking With You

    How does one determine their greatest competition? Some would say it’s the salon or barbershop next door while others would tell you with the level of service they offer, they don’t have competitors. Although it’s a good idea to see...
  • MiladyPro
    MiladyPro
    • over 7 years ago
    • Business
    • Customer Service

    Shearious Question: My Client Complained And I'm Mad About It

    SITUATION: I received my first client complaint call and I’m hurt and ticked off. First, the client complained about her color and she also threw in that she doesn’t come to a salon to listen to everyone’s drama. I’m hurt because...
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