You’re humming along. Your schedule is full. Life is great. And, then, one of your regulars leaves a message canceling an appointment and didn’t want to reschedule. If you take a minute to think about it, you’ve had a few other regulars...

Coaching on platforms and in salons across America, one of the things I hear barbers stress about most is time management, but more specifically, service time management. The worry comes with good reason too: how can one manage to host the same service...

For many service providers having the “money” conversation with guests can be awkward. However, there is no reason to feel awkward when discussing the price for your services. As a service provider, I love to hear my customer ask for those...

Whether you work in a salon or a spa, great consultations are the biggest key to success; after all, the consultation is what creates our client action plan. Consultations are a window into our clients' thoughts. Our guests can see what they want...

Have you ever had a client who seemingly out of the blue (or after a big life event: divorce, engagement, pregnancy, new job) wanted an extreme makeover that seemed out of character for them? Here's how to tackle these delicate situations. ...

SITUATION: I've been in the salon industry for about 3 years now. I've worked in a few salons and learned a lot. Started off assisting, handing foils, end wraps, shampooing, blow drying etc. Now 2 years after my one year of assisting, I'm...

Soft skills are anything but "soft;" they can make or break anyone’s career in the beauty industry and often take years of practice to master. Utilizing data from O*NET and the Department of Labor, beauty schools, and employers, we researched...

SHEARIOUS QUESTION : Recently, I've noticed that tips vary from client to client. Some offer a very genrous tip at the end of their service and some don't tip at all. How do you let them know you work for tips? SITUATION Review: To tip or not...

When you are working to build a business the quickest way to gaining traction is through customer referrals. That said, with certain customers, asking for referrals can be difficult, if not downright awkward. Lucky for all of us, there is 4 different...

SITUATION: What’s the best way to handle clients after you have called in sick and have to cancel their appointments? SITUATION REVIEW: No one likes to get sick, but your clients really don't like it. Often clients have their appointments...

SITUATION: I’m going to raise my prices do I let my clients know in advance? SITUATION REVIEW: Price increases are always great news for service providers and the salon/spa, however, it’s not always music to your client’s ears. There...

SITUATION: I’m fairly new in my career as a stylist, I have been told it’s a good idea to send Thank You notes to my new customers. Is this something I should consider? SITUATION REVIEW: Whether you are new to the industry or a seasoned...