If you’re like me, your birthday IS a holiday! I always want to feel special, and I always appreciate the special ways in which I am recognized on my big day. One of the first places I look when planning birthday festivities is in my inbox! Every...

Many of us start out customer relationships by giving great customer service but slowly let it fizzle. We begin to think more of what you need and less about what your customer needs. It's sort of like dating. At some point we get too comfortable...

It's often said that it costs more money to gain a new client then it does to retain a current one. Let’s face: most of us dread the work that it takes to gain a client. Tell a newbie hairdresser or esthy to go meet 5 new people and give them...

SITUATION: I've been in the salon industry for about 3 years now. I've worked in a few salons and learned a lot. Started off assisting, handing foils, end wraps, shampooing, blow drying etc. Now 2 years after my one year of assisting, I'm...

When you are working to build a business the quickest way to gaining traction is through customer referrals. That said, with certain customers, asking for referrals can be difficult, if not downright awkward. Lucky for all of us, there is 4 different...

Communication is key. But how can we communicate when the hairdresser and the client speak different languages? Our clients see and communicate their ideas in terms of the effect. They visualize their needs in their minds eye, but do not speak the language...

Trials and tribulations that push us to the brink of insanity are pretty much inevitable. Sure, we're going to have awesome days where everything just flows and nothing goes wrong but this is not one of those stories. One day early in my career I...

SITUATION: Lately, I've been reading a lot of stories about stylists giving back to the industry in incredible ways. I really want to start giving back, but don’t know where to start.Help! SITUATION Review: Nothing is better than a cheerful...