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  • Michelle Max
    Michelle Max
    • over 5 years ago
    • Business
    • Customer Service

    7 Reasons Why Your Clients Are Leaving You

    Many of us start out customer relationships by giving great customer service but slowly let it fizzle. We begin to think more of what you need and less about what your customer needs. It's sort of like dating. At some point we get too comfortable...
  • Michelle Max
    Michelle Max
    • over 5 years ago
    • Business
    • Customer Service

    5 Ways To Get Your Clients To Come Back

    It's often said that it costs more money to gain a new client then it does to retain a current one. Let’s face: most of us dread the work that it takes to gain a client. Tell a newbie hairdresser or esthy to go meet 5 new people and give them...
  • Patti Wanamaker
    Patti Wanamaker
    • over 6 years ago
    • Business
    • Customer Service

    Shearious Question: Building (And Keeping) A Customer Base

    SITUATION: I've been in the salon industry for about 3 years now. I've worked in a few salons and learned a lot. Started off assisting, handing foils, end wraps, shampooing, blow drying etc. Now 2 years after my one year of assisting, I'm...
  • Julie Shepperly
    Julie Shepperly
    • over 7 years ago
    • Business
    • Customer Service

    4 Types Of Referrals And How To Use Them

    When you are working to build a business the quickest way to gaining traction is through customer referrals. That said, with certain customers, asking for referrals can be difficult, if not downright awkward. Lucky for all of us, there is 4 different...
  • MiladyPro
    MiladyPro
    • over 7 years ago
    • Business
    • Customer Service

    Shearious Questions: How Can I Give Back Through The Beauty Industry?

    SITUATION: Lately, I've been reading a lot of stories about stylists giving back to the industry in incredible ways. I really want to start giving back, but don’t know where to start.Help! SITUATION Review: Nothing is better than a cheerful...
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