SITUATION: What’s the best way to handle clients after you have called in sick and have to cancel their appointments? SITUATION REVIEW: No one likes to get sick, but your clients really don't like it. Often clients have their appointments...

Customer referrals are one of the most powerful marketing tools available to help build your business. According to the New York Times - 70% of all new business comes from a referral or a recommendation. Discover how and when to ask your clients for a...

Rebooking clients is beneficial for you the salon professional and your clients. It is one of the easiest ways for beauty professionals to boost their income and keep a steady stream of clientele in your chair! It’s estimated that clients who rebook...

This webinar will teach independent stylists the steps they can take to introduce a new service to their clients. They will learn the importance of naming the service, service descriptions, pricing and how to communicate it to their clients.

Have clients who are constantly late? Here's how to handle it.

There is a huge misconception about when customer service begins. If you are merely just meeting customers expectations you are not truly providing outstanding customer service.