For many service providers having the “money” conversation with guests can be awkward. However, there is no reason to feel awkward when discussing the price for your services. As a service provider, I love to hear my customer ask for those...

SHEARIOUS QUESTION : Recently, I've noticed that tips vary from client to client. Some offer a very genrous tip at the end of their service and some don't tip at all. How do you let them know you work for tips? SITUATION Review: To tip or not...

SITUATION: I’m looking for ways to show appreciation and gratitude to my awesome clients for years of business. The problem is I am on a limited budget. Any ideas? SITUATION REVIEW: Customers are the lifeline of the salon and spa. Let’s...

SITUATION: What’s the best way to handle clients after you have called in sick and have to cancel their appointments? SITUATION REVIEW: No one likes to get sick, but your clients really don't like it. Often clients have their appointments...

SITUATION: Do you let your clients know you’re not taking new clients? SITUATION REVIEW: The decision to not accept new clients can be a double-edged sword. On one side, this decision more than likely means that you have too many customers and...

SITUATION: I’m fairly new in my career as a stylist, I have been told it’s a good idea to send Thank You notes to my new customers. Is this something I should consider? SITUATION REVIEW: Whether you are new to the industry or a seasoned...

SITUATION: To put this plainly, I am a very sensitive person. Often times I get emotional when it comes to work situation. The thing is I really can't be this way in front of clients. How do I handle rejection from them when it comes to products or...