It can be easy to get stuck in a creative rut. Whether you're struggling to find clients that fulfill your artistic needs or feel like your sales events are stale, here are 8 fresh ways to stay creative in the salon and spa. Breaking It Down...

With the busy holiday season quickly approaching and the forecast for gift certificate sales on the rise, it’s time to think about your holiday gift certificate or card sales. I’m not just talking about selling them; I’m asking if you’re...

SHEARIOUS QUESTION : Recently, I've noticed that tips vary from client to client. Some offer a very genrous tip at the end of their service and some don't tip at all. How do you let them know you work for tips? SITUATION Review: To tip or not...

SITUATION: I’m going to raise my prices do I let my clients know in advance? SITUATION REVIEW: Price increases are always great news for service providers and the salon/spa, however, it’s not always music to your client’s ears. There...

SITUATION: My coworker just opened her own salon. Her salon is very nice and I think it might be a better fit for me. How do I talk about it with my current owner about leaving? SITUATION REVIEW: Making the decision to leave your current situation...