At times, it can feel like there are team members that get a little more attention or greater opportunities in the salon or spa than you do. It's easy to say that favoritism is at play or that your manager or boss is doing this purposely to hurt you...

It's often said that it costs more money to gain a new client then it does to retain a current one. Let’s face: most of us dread the work that it takes to gain a client. Tell a newbie hairdresser or esthy to go meet 5 new people and give them...

SITUATION: I've been in the salon industry for about 3 years now. I've worked in a few salons and learned a lot. Started off assisting, handing foils, end wraps, shampooing, blow drying etc. Now 2 years after my one year of assisting, I'm...

When you are working to build a business the quickest way to gaining traction is through customer referrals. That said, with certain customers, asking for referrals can be difficult, if not downright awkward. Lucky for all of us, there is 4 different...

SITUATION: I’m starting to realize that things are going well enough that it might be time to slow down on taking new clients! The thing is, I have a really hard time saying no. What if I miss a great opportunity, or turn down someone who would’ve...

SITUATION: What is the best way to handle a client that has a pattern of cancelling their appointments? I would call them repeat offenders. They make an appointment, cancel, reschedule, cancel. Needless to say I’m getting frustrated and am losing...

SITUATION: What’s the best way to handle clients after you have called in sick and have to cancel their appointments? SITUATION REVIEW: No one likes to get sick, but your clients really don't like it. Often clients have their appointments...

SITUATION: I’m fairly new in my career as a stylist, I have been told it’s a good idea to send Thank You notes to my new customers. Is this something I should consider? SITUATION REVIEW: Whether you are new to the industry or a seasoned...