Whether you work in a salon or a spa, great consultations are the biggest key to success; after all, the consultation is what creates our client action plan. Consultations are a window into our clients' thoughts. Our guests can see what they want...

Have you ever had a client who seemingly out of the blue (or after a big life event: divorce, engagement, pregnancy, new job) wanted an extreme makeover that seemed out of character for them? Here's how to tackle these delicate situations. ...

For the most part I run an appointment-based salon. My clients book weeks, sometimes months in advance. For all new clients, though, I make sure that full consultation time is booked alongside their appointment, and it's made me a better stylist for...