SITUATION: What’s the best way to handle clients after you have called in sick and have to cancel their appointments? SITUATION REVIEW: No one likes to get sick, but your clients really don't like it. Often clients have their appointments...

SITUATION: I’m fairly new in my career as a stylist, I have been told it’s a good idea to send Thank You notes to my new customers. Is this something I should consider? SITUATION REVIEW: Whether you are new to the industry or a seasoned...

SITUATION: I’m finding that my customers aren’t rebooking for future appointments. Is it me or the salon? SITUATION REVIEW: Rebooking your customers before they leave the salon has many benefits, not only for you the service provider but...